Why set up a BTO?
A BTCO will support you in achieving strategic goals through effective change management, thereby improving business adaptability and competitiveness and serves as a centralised function where you can access transformation and change management services and support.
What do I need to consider when setting up a BTO?
You will need to think about several things when considering setting up a BTCO. Most importantly, where the proposed BTCO will sit within the organisation structure to ensure alignment with the broader organisations’ strategy.
Other considerations are:
- Objectives and Scope: Clearly define the purpose and goals of the BTCO, such as improving organisational change capabilities and supporting strategic initiatives. Also, whether the office covers all change and transformational activities across the business or not.
- Leadership and Sponsorship: Put in place strong leadership and executive sponsorship to ensure alignment with the organisation’s strategic objectives.
- Structure and Roles: Establish a clear organisational BTCO structure with defined roles and responsibilities to support change initiatives effectively.
- Processes and Methodologies: Develop and deploy standardised change management processes and methodologies to ensure consistency across projects.
- Communication and Engagement: Create communication strategies to engage stakeholders effectively and ensure transparency in the change process.
- Training and Development: Provide training and development programmes to build change management skills within the BTCO and the wider organisation.
- Measurement and Evaluation: Implement metrics and evaluation methods to assess the effectiveness of change initiatives and of the BTCO itself.
- Tools and Technology: Identify and implement the necessary tools and technology to support change management activities.
What are the key benefits of setting up a BTCO?
There are several benefits in setting up a BTCO:
- Improved Change Success Rates: By applying structured methodologies, a BTCO increases the likelihood of successful change implementation, reducing resistance and fostering acceptance among employees.
- Consistency and Standardisation: It ensures that all change initiatives follow a consistent approach, which helps in maintaining quality and meeting organisational objectives.
- Enhanced Communication: The BTCO facilitates clear and effective communication throughout the change process, keeping stakeholders informed and engaged, which is crucial for buy-in and reducing uncertainty.
- Risk Management: It identifies potential risks associated with change and develops mitigation strategies, which helps in addressing challenges proactively.
- Resource Efficiency: By streamlining processes and avoiding duplication of efforts, the BTCO helps in optimising resource allocation, which can lead to cost savings.
- Performance Measurement: The office establishes metrics and KPIs to assess the impact of changes, enabling continuous improvement and learning from past initiatives.
The Bottom Line
Setting up a BTCO can help you effectively plan, implement and manage both transformational and regular change. It will help you manage change resistance, improve communication, and increase the likelihood of successful change adoption across your organisation. It will also help you reduce costs by streamlining processes and improving efficiency during organisational changes. Finally, it ensures that changes are implemented smoothy reducing the risk of costly disruptions to your business.
Contact Us
Whether you are just getting started or are already on your change journey we will be happy to discuss your particular needs with you and provide you with a tailored proposition. Contact us to schedule a call and learn how we can help.
Simon and Zoe each have over 20 years’ experience working on business transformation programmes for some of the UK's most well-known and established private and public sector companies across a range of industries